Vertx
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Vertx

Meet Vex, a multi-purpose support bot.
Tickets, answers and logs in one place.
Free while in development.

Add to Discord Open dashboard
Explore features

Everything a support desk needs

Click any feature to open it in the dashboard.

New

Panel builder

Build your support panel block by block, from an empty panel or a preset, and watch it update as you type.

Open the builder

Instant answers

Before a ticket opens, Vex checks your knowledge and suggests an answer when one fits.

Set up Vex AI

Guided tickets

Areas with up to five questions each, so tickets arrive with the details your team needs.

Edit ticket areas

Support hours

Members see when your team is back instead of waiting in silence.

Set your hours

Close requests and transcripts

"Are you all set?", a clean countdown, and the transcript in their DMs.

Edit close messages

Stats and full logging

Ticket volume and response times at a glance. Dashboard changes and key support events each get their own Event ID.

See your stats

Roles and team access

Support, admin, ping and blocked roles, plus who can use the dashboard. Every change is in the Activity log.

Manage roles

From question to solved

This is what your members see in Discord. Click a step, or let it play.

# support
VexAPPToday at 14:02
Support

Pick the area that fits your question. Vex checks for an instant answer before your ticket opens.

Select an area
General helpQuestions about the server
Bug reportSomething isn't working
AppealAsk us to review an action

Build your panel block by block

Start from a preset or an empty panel. Add a banner, text, dividers, buttons and the area menu, drag them into place, and watch the preview change as you type.

  • Presets to start fast, or a blank panel
  • Your server's own emojis on every area
  • One click to post it, and again to update it
BannerImage
Heading and textText
DividerLayout
Area menuMenu
+ Add block
Support

Pick the area that fits your question.

Select an area
VertxYour server
Home Support Support panel Ticket areas Tickets Messages

Tickets

Pending categoryNew tickets wait here
Pending Tickets
Support hoursMon to Fri, 09:00 to 18:00
Close requestAsk "Are you all set?" first

Set up without copying a single ID

Log in with Discord, choose your server and pick everything from lists. Vex posts the panel for you.

Add VexInvite Vex to your server with one click.
Pick your channelsChoose categories, roles and areas from dropdowns.
Send the panelVex posts your support panel and starts handling tickets right away.
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Coming soon

Vertx Premium

Vex is free while it's in development, and every feature on this page stays free. Premium details will be announced in the Vertx support server first, and nobody is ever charged without agreeing.

Get notified in our server
Launching in
Coming soon
See the countdown

Questions, answered

The short version. The About page has the rest.

Is Vex free?

Yes. Vex is free while it's in development and there are no paid plans. If that ever changes it's announced first, and nobody is charged without agreeing.

Do I need to copy any IDs?

No. Log in to the dashboard with Discord, choose your server and pick channels, categories and roles from lists. Vex posts the panel for you.

What can the dashboard see?

Only your Discord username, avatar and the list of servers you're in. It never sees your password. Settings can only be changed by people with the Manage Server permission, or roles you allow in Team and access.

How do I get help?

Join the Vertx Support Server and open a ticket. You can also check the status page to see if Vex is online.

Want to know more?

See all questions

Ready to upgrade your support?

Set up Vex in minutes. Where support meets efficiency.

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